Frequently asked questions

Yes, we welcome new adult patients age 18 and older at all of our Maryland locations. Fill out the form on our Contact page or call 301-762-7723 to get started, and we will help transfer your records from your previous provider.

Yes. We hold same-day and same-week appointment slots across all three Maryland locations for patients who need to be seen quickly. Call 301-762-7723 and we will find you the earliest available time.

You can book online, fill out the form on our Contact page, or call 301-762-7723. Our team will help you choose a provider and a convenient location.

Please bring a photo ID, your insurance card, a list of your current medications, any relevant medical records or recent test results, and your copay if your plan requires one.

Yes. We offer secure video visits for established patients for follow-ups, medication checks, refills, and results review. Some concerns still require an in-person exam; our team will tell you which visit type fits when you schedule.

We are an appointment-based practice, but we hold same-day slots at all three locations. Call 301-762-7723 in the morning and we will usually find you a time that day.

Please give us at least 24 hours’ notice if you need to cancel or reschedule so we can offer the time to another patient. Cancellations or missed appointments without at least 24 hours’ notice are subject to a no-show fee; see the no-show policy in our patient forms for details.

Yes, we accept Medicare and Medicare Advantage plans, along with most major commercial insurers and Maryland Medicaid (HealthChoice).

We are in-network with most major insurers and Maryland Medicaid (HealthChoice) plans. See our Insurance page for the full list, or call 301-762-7723 and we will verify your specific plan before your visit.

We accept most major Maryland Medicaid managed-care plans, but we do not accept UnitedHealthcare Medicaid / Community Plan. Coverage can vary by plan tier, so please call to confirm your specific plan.

You can pay your bill securely through our Patient Portal, or call 301-762-7723 and our team will be glad to help.

Yes. If you are uninsured or paying out of pocket, you have the right to a Good Faith Estimate of expected costs. See our Good Faith Estimate page or call 301-762-7723 to request one.

Yes, once you are a patient, you can message your care team securely through our Patient Portal.

Call 301-762-7723 or ask our front-desk team and we will guide you through a records request or transfer. We are glad to help bring records from a previous provider before your first visit.

A physical (annual wellness exam) is preventive care for patients with no active complaints. An office visit addresses a specific or ongoing problem. If both happen in the same appointment, your visit may be billed for both. Call 301-762-7723 if you are unsure which you need.

The fastest way is to ask your pharmacy to send an electronic refill request, or message your care team through our Patient Portal. Please allow 2 to 3 business days for routine refills, and request refills before you run out. Some medications, including controlled substances, require an appointment before they can be renewed.

If your plan requires a referral, we will coordinate it as your primary care office. Message us through the Patient Portal or call 301-762-7723 with the specialist’s information, and allow a few business days for processing.

Results are posted to your Patient Portal as soon as they are reviewed, and your care team will contact you if anything needs follow-up. If you have not heard from us and do not see results in the portal within a week, call the office at 301-762-7723.

We have three Maryland locations in Rockville, Gaithersburg, and Columbia / Elkridge. Full addresses, maps, and directions are on our Locations page.

Our Rockville and Gaithersburg offices are open Monday through Friday, 8:00 am to 5:00 pm. Our Columbia / Elkridge office is open Monday through Friday, 9:00 am to 6:00 pm. All three offices are closed Saturday and Sunday.

Our fax number for all three locations is 301-762-3721. Our phone number is 301-762-7723.

For emergencies, call 911 or go to the nearest emergency room. For urgent but non-emergency concerns after hours, call 301-762-7723 and follow the prompts to leave a message with our after-hours service; the on-call provider will call you back. If you have not heard back within 45 minutes, or your symptoms are getting worse, call 911 or go to the nearest emergency room. For routine matters, message us through the Patient Portal and we will respond the next business day.